Scope of this Privacy Policy

At LopesEat, your privacy is important to us. In this Privacy Policy, we tell you what information we collect, share with others, and how we use it.

LopesEat (“LopesEat,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from LopesEat’ users (“Users”). It applies to our customers (“Customers”), individuals who deliver products requested by Customers through our Platform (“runners”), anyone who signs up to become a runner (“Prospective runners”), businesses selling products through our Platform (“Merchants”), and other partners and/or end users who use our Platform to facilitate delivery and/or sale of products (“Partners”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service.

1. Information LopesEat Collects From Users

LopesEat collects information from its Users. The categories of information we collect are described below in this Section 1.

A. Information You Provide Directly to Us

Customers

Sign Up and Profile Information. When you sign up and/or place an order through LopesEat as a Customer, you provide us with information, including, but not limited to your name, email address, physical address, and phone number. After registration, Customers can add multiple delivery addresses to their profile. You may be required to provide us with a photograph.

Order Information. When you place an order, we collect information related to the order, which may include items purchased, special instructions, date and time of order, and subtotal.

Feedback. We may ask you for feedback on your order, which may include rating of experience, the applicable Merchant, and/or the applicable runner.

Surveys. We may offer an opportunity to participate in surveys, promotions, or contests. When a User participates, we may request certain information which may include name and email address.

Payment Information. When you add a payment card to your LopesEat account, a third-party payments service provider receives your card information. We do not store full payment card information on our servers.

Student ID. When you create an account your student ID will be stored to complete orders in the future.

 

Active and Prospective runners

Sign Up and Profile Information. When you sign up to become a runner, you may provide us with certain information, including, but not limited to your legal name, date of birth, email address, physical address, phone number, photo, vehicle information, and car insurance information. We share this information with third-party providers who initiate background check reports on you. Additional information about the third parties who run the background checks is provided in Section C below. We may also collect information from you after sign up as is necessary to effectively operate the Platform.

Surveys. We may offer an opportunity to participate in surveys, promotions, or contests. When a User participates, we may request certain information which may include name and email address.

Payment Information. We receive information from runners to provide payment and for tax reporting purposes, including but not limited to bank account and tax information.

Merchants and Partners

Profile Information. A Merchant who signs up for our Platform or a Partner who utilizes our Platform provides us with certain information, including, but not limited to contact name, phone number, email address, physical address, hours, and product information, including product details and price.

Payment Information. We may receive Merchants’ bank account information to provide payment as well as any other information necessary to set up payment.

All Users

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.

Feedback. Customers and runners may be able to rate and review each other at the end of every delivery. Customers may be able to see a runner’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that Customers provide with runners and/or Merchants, but we will not identify the Customer. If you are a Customer and do not want a runner to know you provided certain feedback or comments, please do not include identifying information in that feedback or those comments. We may also share with runners their aggregate ratings. Customers may also provide us information and feedback related to your experience on the Platform, including, but not limited to order reviews, merchant reviews and merchant ratings.

B. Information We Collect Automatically Through Your Use of the Platform

Location and Sensor Information. We receive a Customer’s location information when you’re using the LopesEat app, including when the app is in use in the foreground or background. We may continuously collect location information and other motion-generated or orientation-generated mobile sensor data from runners and Prospective runners when the LopesEat app is in use in the foreground or background in order to personalize the app experience, assist in finding available markets and/or available delivery opportunities, offer delivery incentives, track the progress and completion of deliveries, and other similar purposes. We also use this information for analytics purposes. For information on your choices for sharing location information, please consult Section 6 on Your Choices.

Device Information. We receive information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, unique device identifiers, other information such as your device type and, if you register with your Facebook account, your Facebook identifier.

Usage Information. We automatically receive information about your interactions with our Platform, such as the pages you were visiting before accessing the Site or mobile application, or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform, Merchants, and Partners.

Call and Text Information. We work with one or more third parties to facilitate phone calls and text messages between Customers and runners who are delivering the Customers’ products. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of the text messages. We do not record or have access to the content of the phone calls between Customers and runners. We do record and/or have access to the content of phone calls between Users and LopesEat.

Information from Cookies and Similar Technologies. We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Platform, to learn what content is popular, for authentication and advertising purposes, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Platform. We also use cookies for data analytics purposes, including from Google Analytics. You can find more information on how Google uses data from these cookies at google.com/policies/privacy/partners. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Platform.

Referrals. You may be able to refer LopesEat to friends and other contacts. To help you do this, we may request and you can grant us access to your mobile device address book. You can then direct us to send referral text messages or referral emails to contacts you select in your address book. We will use the data from your address book only to process your referral. By sending a referral, you also consent to LopesEat sending your public profile image to the contacts you select to receive a referral link. By choosing a to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address with LopesEat. LopesEat will use that information to send an email inviting him or her to visit the Platform and will store that information to track the success of the referral program. LopesEat may also send marketing emails.

LopesEat users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the referral program. These actions may violate various federal state and/or international laws, including, but not limited to, the regulations and policies of the Federal Trade Commission. In addition, LopesEat users may not send any referral emails, text messages, or other communications to children under the age of 13.

If you are referred to LopesEat through one of our referral programs, or if someone attempts to refer you, LopesEat may share your name, whether you already signed up for LopesEat, whether you are a new customer, and whether you have placed a qualifying order with the LopesEat with the person(s) who referred you.

C. Personal Information from Publicly-Available Sources and Third Parties

Information We Receive From Partners. If you make a purchase through one of our Partners that offers delivery with LopesEat, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location.

We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may also collect demographic information, which may include information such as income, marital status, spending habits, and other information pertaining to customers. We may combine information that we collect from you through the Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or services we provide.

2. How We Use The Information We Collect From Users

We use the information collected from and about Users for the following business and commercial purposes:

A. Provide services and features. LopesEat uses the data we collect to provide, personalize, improve, expand, and promote our Platform and other services. This includes using data to:

  • Facilitate transactions, deliveries, and payments.

  • Analyze how you use our Platform.

  • Track and share progress of deliveries and orders.

  • Notify you about the progress of deliveries and orders.

B. Communications. LopesEat uses the data we collect to communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes, and to respond to any issues that may arise during deliveries.

LopesEat also uses the data we collect to provide customer support, including but not limited to responding to customer support questions or your requests, and investigating and addressing User concerns.

C. Conduct research and development. LopesEat may use the data we collect for testing, analysis, product development, and machine learning to improve a user’s experience on the Platform.

D. Security and safety. We use the information we collect to help maintain the safety, security, and integrity of our services, third parties, and Users. This includes using data to:

  • Finding and preventing fraud.

  • Protecting Users and the LopesEat business.

  • Providing account and network security.

E. Maintain legal and regulatory compliance. LopesEat may use the information we collect to maintain legal and regulatory compliance. This includes using data to:

  • Resolve disputes, to enforce any legal terms that govern your use of the Platform.

  • Pay our taxes or fulfill our business obligations.

  • Respond to requests by regulators, government entities, and official inquiries.

F. LopesEat business purposes. We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

3. How LopesEat Shares Information It Collects From Users

A. Sharing between Customers and runners

To facilitate delivery of orders, runners and Customers may have access to certain information about each other. When runners are offered delivery opportunities, they may be able to see the Customer’s delivery location. Once a runner accepts a delivery request from a Customer, the Customer may see the runner’s first name and last initial, photo, aggregate rating, real-time location (which may reveal locations of other Customer to whom a runner is providing a delivery), and/or other information to identify the runner, including, but not limited to the runner’s license plate, and color, make, and model of vehicle. runners may see the Customer’s first name and last initial, and the Customer’s delivery address and/or real-time location. LopesEat allows Customers and runners are able to call and text each other. Customer and runner phone numbers are masked and, only in rare instances, may they be able to see the other’s phone number. As described above, Customers are able to see a runner’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Customer provides with a runner, but we will not identify the Customer. If you are a Customer and do not want a runner to know you provided certain feedback or comments, please do not include identifying information in that feedback or those comments. We may also share with runners their aggregate ratings.

B. Sharing between runners and Merchants

Before a runner picks up the delivery from the Merchant and/or Partner and during the delivery, the Merchant and/or Partners may be able to see the runner’s name, real-time location, and may be able to communicate directly with the runner.

C. Sharing between Customers and Merchants

We may share certain transactional details with Merchants from whom you’ve placed orders, such as your name, phone number, email address, and/or any physical address associated with your account or any delivery, with the Merchants from whom you’ve placed orders. Merchants may also have access to your public profile image, your feedback, and/or order information, including your purchase history and other information related to your orders with the particular Merchant. Such information provided to Merchants is not subject to this Privacy Policy, but instead is subject to Merchant’s own privacy policies which may allow Merchant to, among other things, send you marketing communications and other promotional content.

D. Service Providers

We share your information with service providers that perform services on our behalf, including all of the uses described in this Section 3. Some examples of service providers are third parties we use for payment processing, advertising, marketing, and analytics.

E. Other Sharing

We may share your information with third parties in the following cases:

  • Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or an agency or governmental request;

  • With law enforcement officials, government authorities, or third parties, if we think doing so is necessary to protect the rights, property, or safety of LopesEat, our Users, or the public;

  • To protect the security or integrity of our Platform;

  • To enforce our agreements, policies, and Terms of Service;

  • To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person;

  • To investigate and defend ourselves or others against any third-party claims or allegations;

  • To provide information about the use of our Platform to runners, Merchants, Partners, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you;

  • While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;

  • Whenever you consent to the sharing, including without limitation when you use the social features of the Platform to (1) review, rate, and/or provide feedback on Merchants which will be available for viewing by other Users; (2) share the orders you’ve placed through the Platform with other Users, including, but not limited to designated favorite orders; and/or (3) share your favorite items/Merchants or lists of items/Merchants with other Users; and

  • When you share certain information related to orders with other Users or non-Users, including, but not limited to (a) your cart; (b) the fees associated with your Order (e.g. to split payment with others); (c) the estimated time of delivery and progress of your Order; and/or (d) order destination.

4. Online Analytics & Interest-Based Advertising

We or third parties may place cookies, web beacons, or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Platform. Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access the Platform. We use cookies and other tracking technologies to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites, (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites, (c) help us understand how the Platform is being used, (d) let you navigate between pages efficiently, (d) remember your preferences, and (e) generally improve your browsing experience. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick, and others) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Platform. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Platform by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form.

We and our third-party vendors may use Device IDs and other automated technologies (including cookie identifiers on our website), along with other collected information, to deliver content or tailor ads when you are on our Platform or on other devices, apps or websites. These ads may be based, for instance, on the types of websites that you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests, based on your activities off of our Platform. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.

5. Your Choices

In addition to other choices described in this Privacy Policy and in the Platform, you have other choices regarding your information:

Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us.

Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Customer and the runner location is core to our Platform and without it, you may not be able to successfully use our Platform.

Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.

Account Deletion. If you would like to delete your LopesEat account, please contact us with your request. If you choose to delete your account, we will delete it for you, but may retain certain information to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law and/or regulations.


 

6. Third-Party Links

Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.

8. Data Security

We are committed to protecting your information. We use administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no security measures can be 100% secure, so we cannot guarantee the security of Users’ data. While we do our best to protect your information, you are also responsible for protecting your information by, for example, protecting your account credentials. If you have any reason to believe that your account has been compromised, please notify us immediately through our Help Center.

9. Children’s Privacy

LopesEat is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us.

10. Consent to Transfer

Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create an account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Privacy Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in certain other countries, and to the processing of that information as described in this Privacy Policy.

11. Changes to Our Privacy Policy

We may make changes to this Privacy Policy from time to time. If we make any changes, we will revise the "Last Updated" date at the top of this Privacy Policy. If we make any material changes, we will let you know through the Platform, by email, or other communication. We encourage Users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Platform, you are agreeing to this Privacy Policy and any updates we make to it.

12. Contact Information

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information by contacting us.

 
 
 
 
 
 
 
 

© 2020 by LopesEat LLC